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The Federal Trade Commission is investigating Uber over whether it violated consumer protection laws by automatically enrolling people in the Uber One subscription service and making it difficult to cancel it, according to the British newspaper “Daily Mail”. Bloomberg News.
The investigation was opened earlier this year after the Federal Trade Commission received complaints from customers. Uber told Bloomberg that its cancellation process “follows the letter and spirit of the law” and claimed that customers can cancel in 20 seconds or less.
The FTC has been putting pressure on companies that offer subscription services to make it easier to cancel them recently. In October, the commission finalized a so-called “click-to-cancel” rule that could affect everything from streaming services to gym memberships. But the rule already exists Appeal in court.
In the days after Donald Trump won the presidential election, the Federal Trade Commission tried to convince Uber to agree to the settlement — which Uber’s lawyers apparently described as involving a “massive sum of cash.”
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