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On Thursday, O2, the UK’s largest mobile network operator, introduced a chatbot designed to thwart phone scammers. Dubbed ‘dAIsy’, it mimics an elderly woman who has all sorts of time to chat – about knitting, and her cat Fluffy – with the aim of keeping scammers engaged as they try to obtain her (fake) bank details.
A press release About O2’s “AI Granny” it says it combines “different AI models” that convert a caller’s voice into text before generating a response through a large, custom language model, then feeding it through a text-to-speech model to produce a voice response. The AI was partly trained by Jim Browningis an expert in the field of “scams” and has a large following on YouTube.
It is fun to see in practice. (O2 says the audio in the video below is real.) If it makes an impact, so much the better. Last year, the FBI reported that people over 60 were scammed out of $3.4 billion via phone scams, up from $3.1 billion in 2022. With the advent of generative AI — and voice impersonation with it — this The numbers are about to rise.
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